Terms & Conditions for Blinds

  1. The customer has 24 hours after confirmation of the order for any amendment to the quotation.

  2. No modification has been or will be made to the windows IDECO has measured (wooden frame, burglar bars…)

  3. The customer has been made aware of the gap on each side of the blinds (if the blinds are installed inside the frame) and/or the overlapping on each side of the window frame (if the blinds are installed outside the frame).

  4. When choosing the type of blinds, our sales team/technical representative has clearly explained to the customer the difference between each range and how it will affect the glare and the heat.

  5. You must ensure that the product and the color are as per your requirements. No claim will be accepted thereafter.

  6. IDECO will not be held responsible for any discrepancy on orders/modifications placed or instructed telephonically.

  7. For all wooden blinds, slight warping, variations in color and grain effect are normal with a natural wood and are not considered as a defect.

  8. Some shading/discoloration of the blind may occur over time. This is common with chemical coating and is also not considered as a defect.

  9. Should the final requested quantity vary substantially from the one quoted, then IDECO reserves the right to amend the prices accordingly.

  10. Should the scope of the project change in terms of volume, width, design or complexity a revised quotation will need to be provided.

  11. While IDECO will try to deliver or despatch the goods by any date or within any period agreed upon, such dates and periods are estimates only and IDECO will not be liable for any failure to deliver or despatch by such a date or within such a period. Time for delivery shall not be of the essence of the contract and will not establish any right to compensation for the buyer.

  12. IDECO shall be entitled to delay the delivery or delay the order to the supplier, until any monies due from the customer has been received.

  13. If the Customer requires delivery by express delivery, IDECO shall be entitled to add to the contract price a reasonable charge for the express delivery.

  14. Should IDECO be requested to, and agree to store any material, then IDECO shall be entitled to invoice the customer for the goods and shall in addition charge the customer any storage cost. A separate order will be required for storage.

  15. IDECO shall not be liable for any failure to perform its obligations caused by force majeure. Events of force majeure include, but are not limited to, the following: wars, civil unrest, fires, floods, delays in transit caused by port congestion, transport strikes, damage or loss sustained in transit, interruptions to energy or power supplies, breakdown of plant and machinery, strikes, lock-outs and serious difficulties in obtaining supplies, including any delays by subcontractors in the processing of the products.

  16. A minimum of 3 working days notice is required for planning or interventions on site. IDECO reserves the right to claim transport cost in the event that the site is not ready on the day of intervention.

  17. Unless IDECO is provided with a closed and secured store, we will not be liable for any missing or damaged goods delivered on site and acknowledged by the client or his representative.

  18. Changes in order requirements already accepted by IDECO via a Purchase Order or signed quotation, will be accepted in writing only (email/fax) at latest 24 hours after the order has been confirmed and the production/cutting process has not started. In such case, charges will apply with a minimum of Rs500+ vat.  In the event that the production/cutting process has already begun, the customer will be charged the cost of material made unusable for processing of the modified order.

  19. The customer should have their assets, business interruption and contractors all risks policies duly endorsed to waive the right of subrogation against IDECO Ltd and its insurers, arising out the execution of their contract and  associated works.   In case this is not done, we must be informed in writing in order for us to seek additional insurance coverage, the cost of which is not catered for in the price we have quoted for the present contract.